Definition
:
Serving
as a bridge between people and computer databases, interactive
voice response systems (IVRs) connect telephone users
with the information they need, from anywhere at any
time. These systems have been around for more than a
decade, and today they are used to support stock trade
transactions, make travel arrangements, and manage bank
accounts. Most of today's IVR and transaction-processing
applications employ a touch-tone or dual-tone multifrequency
(DTMF) user interface. However, applications that allow
callers to use their own voice rather than DTMF inputs
to complete transactions are rapidly emerging as the
latest innovation in telephony-based remote self-service.
Overview:
The
quickening pace of adoption of speech solutions in
the IVR industry is currently driven by improvements
in speech algorithms, natural language processing,
vocabulary management, and language modeling. In addition
to these technological advancements, a number of related
market factors are combining to make speech the IVR
user interface of choice for today and tomorrow. This
tutorial explores the current state of speech-enabled
IVR applications, with emphasis on phonetic speech
recognition, features and benefits, and development
and deployment strategies.
Today's IVR and transaction-processing applications
allow self-service access to automated bank, portfolio,
and account information, airline schedules, and movie
times. Callers may also place orders, track order
status, or use a directory to contact a department
or individual. Automated speech recognition enhances
the flexibility and power of these IVR applications.
BLiSS
IIVRS :
Bliss
Intelligent Technologies, India provides a wide range
of Intelligent Interactive Voice Reposnse Systems.
IVRSs with Automated Speech Recognition and Text To
Speech support make BLiSS IIVRS as frontrunner among
all the IVRS makers. So many organizations and institutions
are using BLiSS IIVRS. BLiSS IIVRS can be used in
Railways, Roadways, Airways, Telecommunication Service
Providers etc.
Ask
for IIVRS Demo
